Catarina J. Versaevel

• B. A. (Psychology), University of Guelph (1969-71)

 
• Post Graduate Diploma in Early Childhood Education, Institute of Child Study, University of Toronto (1971-72 (now offered as a Master's Program)

 
• Post Graduate Studies in Special Education. On scholarship at the University of Nymegan, Netherlands (1972-73)

• Management of complex, high profile public sector operations

 
• Public Policy development and analysis

 
• Program planning, development and education

 
• Organizational review and designing implementation strategies

1994 to Present Associate Consultant, The Arlington Consulting Group and Independent Management Consulting Practice

• Provided independent and consulting services to clients as a member of the Arlington team of management and information consultants.
• Completed a year long business development project for the Organisation Effectiveness Practice, The Wyatt Company.
• Participated in analysis of Government of Alberta Business Plans.
• Conducted an organizational review of the Department of Tourism, Yukon Government.
• Participated in the post implementation review of the Alberta Health's claims billing system.
• Participated in the design of a First Nation's health delivery system; the redesign supported the transfer of responsibility from the federal government to the First Nations health board

 

• Developed the policies and implementation of strategies for Alberta Health in international health including trade in health services and products and humanitarian assistance.
• Managed a joint Alberta Education and Health project to determine the mandate and accountabilities for delivery and funding of health services to support the integration of special needs children in classroom settings.

 

• Reported to the Deputy Minister, Alberta Department of Community Development, responsible for a government-wide initiative aimed at programs and services for older Albertans
• Managed a one year, province-wide, town hall format comprehensive consultation process aimed at developing a government-wide plan to guide the planning, delivery and co-ordination and benefits for older Albertans.

 

• Consultant to ministerial committee mandated to conduct a comprehensive review of Family and Community Support Services, Alberta Department of Family and Social Services.
• Prepared Terms of Reference for a review of the delivery and administration of health services in Fort McMurray and Region
• Managed a comprehensive review of the Ontario Detoxification Program.
• Participated in a strategic and operational review of Metropolitan Toronto District Health Council.

• Responsible for the management of Company's human resource s, management infrastructure, facilities, customer service and consultation services. SHNS provides a neutral network which receives, adjudicates and pays prescription drug claims on behalf of both pay direct and reimbursement insurance customers and government.

 

• Managed the development of a strategic long term plan for Baycrest Centre for Geriatric Care in Toronto
• Managed a major, comprehensive strategic planning study for the Region of Peel to develop a planning framework for children and family services.
• Designed, managed and delivered a " Literacy in the Workplace" conference targeted at Ontario business leaders for the Ontario Ministry of Skills Development.
• Conducted a composition review of the Metropolitan Toronto Day Care Advisory Committee to determine how best to represent the viewpoints within the day care delivery system.
• Developed and delivered "Management Development Research and Strategy" workshop for City of Metropolitan Toronto managers

 

As a member of the Departments Senior Executive Committee, held responsibility for several branches mandated to promote management accountability and overall organizational effectiveness. The branches included: Management Audit and Operational Review, Evaluation Services, Project Management Services, Management Support Services and Productivity Services. In addition to overall management responsibilities, several significant initiatives undertaken during this time included: Management Audit and Operational Review, Evaluation Services, Project Management Services, Management Support Services and Productivity Services. In addition to overall management responsibilities, several significant initiatives undertaken during this time included:

• Managed a project to resolve the delegations of authority and effective decision making within Alberta Social Services. Reviewed the Department's progress in delegating in delegating authority; indicated future directions and set guidelines for delegation of authority.

 
• Managed an internal senior review committee responsible for analysing privatization of social service programs and support services.

 
• Managed a project to develop management standards and processes. This included identification of management functions and the development of standards to assess the performance managers.

Directed the following projects:

• Designed, developed, and directed the Project Management Services Unit. Developed resource tools, established project management systems and directly managed the more complex departmental projects.

 
• Conducted organizational and program redesign projects including a review of child welfare services. This project included responsibility to analyse policy, procedures and delivery operation within six regions in Alberta.

 
• Managed the transfer of the Young Offenders Program from the Department of Social Services to Alberta Solicitor General. This involved extensive planning and negotiation; recommended and negotiated changes to Young Offender legislation, programs and services.

 
• Designed and managed the decentralization of the program, delivery operations and authorities of the Alberta Department of Social Services and Community Health, including the strategic planning and implementation of employee programs, position transfers, reallocating of functions and resources, staff training and orientation of regional directors.

 
• Conducted an organizational review of corporate planning and management support structures. As a consultant to the Associate Deputy Minister, designed the role and organizational structure of the Planning Secretariat.

 

• As the province's founding Day Care Director, established and managed the programs. Established the policy framework, legislation and regulations, guidelines, management and professional staffing. This involved extensive negotiations with community day care operators; media and public relations and effective representation of government policies and expectations.

REFERENCES

• Available on request.

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